The global, standard-setting association and advocate for outsourcing professionals and the organizations they support.
In Memoriam: Jane Siegel, Ph.D., COP
It is with deep sadness that IAOP announces the passing of our colleague, Jane Siegel Ph.D., COP after a brief illness.
An active member of IAOP, Jane has always been, and will remain, a pillar of IAOP’s global community.
“We are all deeply shocked at this sad news and our thoughts are with Jane’s family,” said Debi Hamill, CEO of IAOP. “Not only did she play a pivotal role at IAOP, she was a personal friend. She will be dearly missed."
“It is not often you meet a fellow professional who thoroughly impresses by not only their knowledge, but their personality and warmth as well,” said colleague Jag Dalal, COP, IAOP Chief Advisor, Thought Leadership. “She was always there with ideas, thoughts and encouragement whenever I interacted with her. It was done with a smile, patience and caring thoughts. She has left a void among outsourcing professionals, as she enriched all of us. I am thankful for having met her and worked with her.”
Her encyclopedic knowledge, passion, and genuine connection with those she was speaking to, gave her the respect that made her—among other things—IAOP’s 2014 Member of the Year. That honor is just a small mark of her considerable influence at IAOP.
Jane was an authorized trainer for IAOP’s Certified Outsourcing Professional® (COP) program, a member of IAOP’s Latin America Advisory Board,a chapter chair, a frequent presenter at our conferences and a valued member of several IAOP committees. She gave generously of her time and talents in helping steer our association and relishedopportunities to help whenever asked.
”I would like Jane’s family and friends to know she was deeply admired and will be missed by all of us at IAOP who were fortunate to work with her,” said friend and colleague, John Maher, COP, Executive Managing Director at CB Richard Ellis. “I am very saddened to hear about her passing but very thankful for many great memories I have working with her.”
“I had the privilege of meeting Jane five years ago and immediately we formed a close professional relationship,” said colleague Santiago Pinzón Galán, Executive Director, Chamber of BPO/ITO/KPO, ANDI. “She was a brilliant researcher, sincere professional, wonderful person and clearly a “guru” on outsourcing, committed to improving the outsourcing industry in Colombia and a strong supporter of what we do here at ANDI. Beyond all this, she was a great and dear friend, always had a word of advice and support, and always a human approach to solving issues. We shared ideas and actions to strengthen LATAM as a region. It was an honor to have been taught by her, but the biggest honor was her friendship.”
The imprint she leaves in this industry and at IAOP is difficult to overstate. She was a pioneer; as Senior Scientist at Carnegie Mellon she taught courses about IT-enabled Service Management and participated in research to define meaningful measures of service performance and quality well before its time. She also founded ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry.
"I've had the privilege of working with Jane on many occasions, beginning in the late 1980s," said friend and colleague, Bill Hefley, PhD, COP, Director, ITSqc, LLC. "We worked together with a graduate student studying software technology adoption, she contributed to the national software capacity study for the US government, contributed to Carnegie Mellon's Human-Computer Interaction Institute and it's growth, and was the founding director of the research center that became ITSqc, LLC, where she was integral part of the spin out from CMU to continue to support the eSCMs - the basis for organizational certification that forms one of IAOP's two pillars of certification for the outsourcing profession - organizational and individual (COP). Dr. Siegel was a caring individual, who gave much of her time and energy to helping others, and she will be greatly missed by all who knew her."
A steadfast force in her fabulous Hermes scarves, her brilliance and integrity spoke louder than words. All of us at IAOP are proud to have known her, and it is an honor for us to continue her professional legacy. We will miss you, Jane.