Ukrainian IT Outsourcing 2014: Trends, Initiatives and Expectations by guest blogger Viktor Bogdanov

In the past few years the Ukrainian IT market was largely impacted by such negative factors as GDP drops, corruption, increased fiscal pressures and a deep political crisis in Q4 2013.

As a result of this, the general IT market saw an 8 percent decrease last year, according to IDC research. On the other hand, the IT exports market that had traditionally boasted 20-25 percent year-on-year growth rates since 2008, showed 6 percent increase, while the cloud-sourcing market showed an impressive 176 percent increase from 2012.

No doubt, 2014 is the most tragic year in the modern history of Ukraine, marked with both political and economic turmoil, and a long-standing crisis in Eastern Ukraine, caused by Russia’s aggression. Yet, in spite of many pessimistic views and forecasts, Ukrainian IT Outsourcing (ITO) has managed to not only survive but provide new interesting opportunities for service buyers, globally, especially in the areas of Cloud computing and mobile applications development.

Here’s my summary of the key trends and initiatives on the Ukrainian ITO scene in 2014:

• In Ukraine, ITO accounts for 61 percent of the entire IT market.
• In 2014, the ITO market value is expected to reach $2.4 billion (compared to $2 billion in 2013).
• The Ukrainian market for cloud services (SaaS, IaaS) is projected to grow to over $7 million from last year’s $5.7 million, which marks 35 percent increase.
• The Ukrainian government and IT community have launched the Brain Basket Foundation, a project aiming to triple the national IT workforce from today’s 30,000 to 100,000 specialists by 2020 by reforming IT education and aligning it with the actual business needs.
• Supported by TransparentBusiness.Com, Ukrainian US Embassy and some Congressmen have launched the “Cloud-source to Ukraine” initiative aiming to help Ukraine compete for 10 percent share of the $288 billion global ITO market (and make $30 billion annually in revenues from ITO).
• The ITO market has seen some high-profile M&A deals this year (e.g., Chicago-based Intersog has acquired Odessa, Ukraine based SoftTechnics for $2.5 million, Ukrainian provider Softserve has acquired German provider UGE Gmbh for $2 million).
• Large outsourcing providers start investing in / supporting high-tech startups (e.g., Danish provider Ciklum has launched its own Startup Incubator).
• The average gross monthly salary in the Ukrainian ITO has dropped from $2,600 to $2,100.
• Ukraine ranks #3 among the Top 10 Freelancers Countries, according to elance.com.
• Ukrainian software developers are most loyal to startups (over 70 percent) and out-staffing companies (60 percent), according to survey by douua.org.

On October 26, 2014, Ukraine elected a new government. While the final election results are yet to be announced, the preliminary results show clearly that the pro-Western forces outrun the conservative and pro-Russian ones with a big gap. It suggests the new parliament will have a lot of lobbies of IT prioritization and development. As such, we expect a major overhaul of the entire IT market and upgrade of the existing IT legislation in the upcoming months to foster more FDIs, better meet global ITO buyers’ demand for software development resources, and facilitate doing IT business in Ukraine.

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Viktor Bogdanov is a brand journalist and head of online marketing / PR at Intersog, one of Chicago’s Top App Developers and UK’s Top 10 Android Developer (as of June 2014) with R&D Centers in Ukraine.

3 Emerging Trends in Procurement Technology by guest blogger, Patricia Dreghorn

“We don’t need any more savings. Our company is profitable enough.” When is the last time you heard a CEO say that? I’m going to go out on a limb here and suggest never. Why? Because every successful business knows that there are always more savings to be had. The trick is to be continuously innovating - never rest on your laurels.

Whatever you’re using to achieve cost savings today won’t be able to deliver the same ROI indefinitely – the geo-political environment is changing, business operations are changing, values are changing and technology is changing. If everything outside an organisation is changing, it stands to reason that the organisation will have to change as well – but how?

Technology is not only a catalyst for change, it’s also enabling it. Looking at technology in the procurement department specifically, in recent years, e-sourcing tools have improved the way we source and communicate with suppliers; analytics have allowed us to more accurately track savings and performance; and increased data volumes permits better risk management. So what’s next?

There are a few trends I’m seeing emerge in the procurement technology space. All of them have effectively the same goal of delivering more, long-term, savings but each approach the problem from a different angle. From better insight to empowered suppliers to expertise on demand, these are the three innovations that I think are changing procurement…for the better.

Predictive Analytics

Companies have really only scratched the surface with analytics. Most of what’s available to procurement teams today relies on historic and retrospective analysis, limiting its ability to provide actionable insight from the start. The advancements with Big Data in recent years are enabling a move towards more predictive analytics and forecasting. Predictive Analytics, as the name suggests, provide the ability to predict, with a high degree of accuracy, the outcome of a certain action or the movement of the market, for example. The boundless potential of this technology has resulted in an onslaught of major investment and new business tools are coming to market every day.

With predictive analytics, procurement no longer requires someone to bang their fists on the table and demand a better deal from suppliers. Those days are gone. Procurement can now be founded on intelligent forecasting, understanding the market trends and knowing when is the right time to take risks and seize opportunities. This ability to make better decisions is made possible by a combination of very, very insightful data and by being able to interrogate that data.

Moving Down the Supply Chain

Another area where we can see technology, specifically data, shifting the industry is with insight and support for suppliers - moving away from procurement per se and going much further down the supply chain. Companies are asking not only what suppliers can do for them, but also what they can do to help their suppliers - delivering more value for everyone.

For instance, at Xchanging some of our customers never purchase raw materials, their suppliers are suppliers of finished goods yet we often do research into commodities for other customers, manufacturing companies who require us to dig quite far down the supply chain. Where before these two activities would be separate, now companies are looking at ways where that in-depth commodities market insight can help their finished goods suppliers deal with their own suppliers. I think buyers will be doing a lot more data mining in the supply chain itself in order to help their suppliers effectively find savings for them.

Support Staff-as-a-Service

Rather than employing individuals to run procurement technology and understand that technology, we are seeing a move towards buying that expertise as a service – and the potential savings are incredible. Some providers, for example, are offering support staff-as-a-service. A customer will say they wish to buy a certain amount of time with a product or service at a fixed cost per hour. This model is starting to take off.

In addition to the impressive cost benefits, having support staff-as-a-service also greatly increases a company’s competencies and know-how – which is where I see the real value lie. Where a company may only do one RFP above a million pounds every two years, for example, the support staff do them all the time, in a plethora of different markets, geographies and industries. Having genuine experts provide advice, insight and support empowers organisations to do better and deliver savings they never knew possible.

With procurement, it’s easy for companies to reach a stage where they just take the low-hanging fruit – stick with suppliers they know, processes they know and tools they know – but change is happening all around them. Procurement cannot operate in a vacuum. It affects too many parts of the business and is affected by too many global factors. It becomes very difficult to drive savings over time if you’re just doing the same things you’ve always done. Companies need to look at innovative ways of changing that. These are just three of the emerging innovations I’m seeing in my world but there are more out there. What are you seeing?

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Patricia Dreghorn is Global Technology and Strategy Director for Xchanging. Xchanging is a business process, procurement and technology services provider. Learn more at www.xchanging.com.