Tuesday, March 03, 2015

Seen and Heard at The 2015 Outsourcing World Summit

PULSE Editorial Board Members Share Their Highlights from the Summit

UNLEARNING FOR THE FUTURE, KEYNOTE BY GLOBAL FUTURIST JACK ULDRICH   “If anyone arrived in Phoenix thinking business as usual, they got a wake-up call attending Jack Uldrich’s keynote on Monday morning Feb. 16. The theme was “Unlearning for the Future” and he actually was from the School of Unlearning – sounds like a great place to shed some old habits. Jack had us all mesmerized with multi-media, vivid imagery and just a lot of very cool technology stuff. But it was not all imaginary and futuristic, he made a point of how all these seemingly outlandish technologies and approaches to common-day business challenges, are all happening today. From wearable technology and Google glasses in the operating room, 3D printing challenging our traditional supply chains, to our favorite Uber personal car service which legitimately challenged taxi services overnight, globally. Embrace new technology, think outside the box, and don’t let yesterday dictate tomorrow. This one was inspiring, so I hope you did not miss it."  —Robert Barclay, Vice President, Global Marketing, Genpact

IMPROVING OUTCOMES THROUGH A FOCUS ON COLLABORATION IN A MULTI-SOURCED ENVIRONMENT   “One guitar, five band members, unbelievable harmony. The band is Walk Off the Earth and the song is Somebody that I Used to Know. That’s the analogy Laura D’Ambrosio, director of Bristol-Meyers Squibb and Marie Surrette, managing director, of Accenture used to describe their 10-plus year working relationship. Granted, it wasn’t always that way and the journey towards the current state took some patience, a structured approach, a focus on building relationships … and a few toy cars! A red and green squishy car is provided to each meeting participant – when the meeting is heading in the wrong direction, participants push the red car forward as a signal that a reset is in order. And that’s just one of many tools the two organizations use to create a healthy working environment.”  —Eugene M. Kublanov, Managing Director, Asset Business, KPMG LLP

EMERGING TECHNOLOGY MEGATRENDS, KEY NOTE PRESENTATION BY SCOTT SINGER, COP, HEAD OF GBS, RIO TINTO   “Easily the best GBS story I’ve heard – disciplined progressive, and faithful to all stakeholders. With entertaining, real-life examples, Scott Singer outlined Rio Tinto’s objective, outcome-focused approach in continuously adjusting the blend of in-house and outsourced service delivery, and its principle-based approach to governance across the extended enterprise. Especially impressive was the GBS organization’s commitment to apply new technologies – social, mobile, analytics and cloud – to amplify talent, create organizational agility, and deliver near- and long-term business value. Rio’s journey from ‘doing’ to ‘orchestrating’ should serve as an inspiration and a model for others – a lodestar for sustainable sourcing.”  —John Hindle, Founding Partner, Knowledge Capital Partners

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