Industry professionals from more than 40 countries came together last month to chart the industry’s future during IAOP’s 2016 Outsourcing World Summit®. In the 19th edition of the Summit, outsourcing demonstrated its strength as a global platform to grow and transform businesses.
Focus on the first day of the event was exploring innovation and looking at where the outsourcing profession has been and where it is headed – a review of the 2016 State of the Industry survey pointed to the emerging technologies and drivers that are affecting outsourcing decisions. While traditional outsourcing is still being practiced, there is a demand for leveraging the new environment of SMAC (Social Media, Mobility, Analytics and Cloud).
The focus of day two was Robotic Process Automation, which is changing how services can be delivered. While businesses can succeed from innovation, it takes more than talking about it – it takes a corporate culture and commitment to exploit innovation and make it a part of a business direction.
Day three was a hands-on, audience participation and problem-solving session. The discussion uncovered what is important to customers and providers and brought out what is working and what needs more work to make it work for customers and providers. Audience participation created scenarios and opportunities for discussion which were addressed by “industry experts.”
Two hot topics during OWS16 that are driving the future of outsourcing are robotic process improvement and innovation. The next evolution in outsourcing will possibly have providers employing robotic processes to take the “robot out of human.” This could create a higher level of job satisfaction while delivering consistent results. Innovation in technology is also driving how outsourcing providers are delivering value to their customers. It is contributing to defining customer expectations on outcome results.This could mean that companies investing in robotic innovation will be the leaders and not those that are just leveraging current processes and technologies.
Outsourcing customers, providers and advisors from leading companies converged at the summit with some of the largest numbers of international attendees coming from Canada, Colombia, India, Nigeria and the United Kingdom to hear the latest strategies that are leading companies to success in the new outsourcing landscape.
Two Honored as IAOP Members of the Year
IAOP recognized MichaelNacarato, Managing Director, Union Bank, and Donald Mones, COP, Director, Business Transformation Group, Offshore / Outsourcing Risk Management, Union Bank, as “Members of the Year” for their work to advance the outsourcing industry.
MichaelNacarato chairs IAOP’s Texas chapter and is on the leadership teams for the association’s Financial Services, Governance and Voice of the Customer chapters. Donald Mones chairs IAOP’s training & certification committee, the New York chapter and is on the leadership team of the Vvoice of the Customer chapter. The two corporate members were honored during OWS16, for their demonstrated commitment to the growth of IAOP and their leadership in the promotion and delivery of the association’s programs.
Leadership Hall of Fame
IAOP® also honored Gregg Kirchhoefer,partner at Kirkland & Ellis; Bill Metz, Senior Director, Global IT Sourcing and Vendor Management, Walmart; and Christopher Stancombe, Chief Operating Officer for Capgemini Business Services, into its prestigious Leadership Hall of Fame.
Global Outsourcing 100
IAOP also announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The official lists will be premiered in a special advertising section on outsourcing in the 2nd Quarter 2016 FORTUNE 500 issue of Fortune magazine, on stands June 6, 2016. All companies included on the lists will have demonstrated their global excellence; "stars" will be awarded for all companies distinguishing themselves in one or more judging category.
Global Excellence in Outsourcing
Teams from AbbVie and Merck were honored as winners of the sixth annual Global Excellence in Outsourcing (GEO) award. The AbbVie – Finance & Accounting team has received the award for the Innovation category and the Merck – Externalization CoE team has received the award for the Best Practices category.
Global Outsourcing Social Responsibility Impact Award
IAOP and Information Services Group (ISG) honored ISS (ISS.CO, ISS DC), a global leading facility services provider, as the winner of its fourth annual IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA). ISG will make a cash donation in the name of ISS to its chosen charity, FedCap.
IAOP also announced that its 20th annual edition of the world-renowned Outsourcing World Summit will take place February 19-22, 2017 at the JW Marriott Hill Country, in San Antonio, Texas. For more information and special introductory rates, see the IAOP website.