Wednesday, April 15, 2015

Delivery Excellence as Defined by the New Global Outsourcing 100 (Part 1 of a 4-Part Series)

Hip hip hooray...it's not the New Year but it sure does feel like it around here with the buzz and excitement of IAOP's 10th edition of The Global Outsourcing 100®!

The companies on the list are all top companies and we want you to know what makes them so special and how they got here in the first place. Each organization completed a rigorous, opt-in application (and by the way, hats off to those who applied – not everyone does and it shows your commitment to our industry!) based on 4 distinct areas: Delivery; Programs for Innovation; Corporate Social Responsibility (CSR); and Size & Growth.  Those companies that have distinguished themselves receive half or full stars in one or more specific judging category…kudos to you!   *Note - advisors only eligible for three stars.

In this blog, I'm going to focus on “Delivery Excellence."

Judging for the Global Outsourcing 100 is based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. The Global Outsourcing 100 list is one factor that outsourcing customers need to use as a reference when selecting service providers and advisors. We encourage them to carefully consider all of the great companies out there in determining the right fit for them in making their own business decisions.



When filling out the application, outsourcing service providers and advisors practicing delivery excellence demonstrate it through:
  • the value they create with that company’s top customers
  • industry recognition
  • relevant organizational certifications
  • individual professional certifications 

This multi-part question asks applicants to provide information just as they might in a real-life request for proposal.

The question includes (and is in order of importance):
  • Citing their top customers that best demonstrate sustained excellence in the delivery of services, and to provide published third-party sources, direct customer quotes and/or letters of recommendation. Receiving full credit requires both a well-documented discussion of the relationship—what was done, how long, what problem was solved, services delivered and results achieved—and well documented third-party or client executive endorsements, specifically about services and results (as opposed to “well done, thank you” letters).
  • Providing the three most recent and relevant public recognitions the company has received that demonstrate business and outsourcing excellence, along with independent sources for validation.  These recognitions should be public and competitively judged by a third-party source; where there is an opportunity for a wide segment of businesses to qualify and be selected.
  • Providing the three most recent and relevant certifications the company has received—or its individual professionals in the case of advisors—in the skill and knowledge sets that demonstrate excellence in its outsourcing business, with independent references for validation.  Certifications should be public and competitively awarded by a third-party source.
  • Providing the number of IAOP Certified Outsourcing Professionals® they have on staff (aCOP or COP).

IAOP and its judging panel, led by Mike Corbett, IAOP chairman, invite you to use this space to explain how and why your company is one of the highest rated in this judging category by sharing your examples of company delivery excellence with our members.

For more information on the Global Outsourcing 100 Process & Methodology, please visit IAOP’s website, here

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