Wednesday, April 15, 2015

Delivery Excellence as Defined by the New Global Outsourcing 100 (Part 1 of a 4-Part Series)

Hip hip's not the New Year but it sure does feel like it around here with the buzz and excitement of IAOP's 10th edition of The Global Outsourcing 100®!

The companies on the list are all top companies and we want you to know what makes them so special and how they got here in the first place. Each organization completed a rigorous, opt-in application (and by the way, hats off to those who applied – not everyone does and it shows your commitment to our industry!) based on 4 distinct areas: Delivery; Programs for Innovation; Corporate Social Responsibility (CSR); and Size & Growth.  Those companies that have distinguished themselves receive half or full stars in one or more specific judging category…kudos to you!   *Note - advisors only eligible for three stars.

In this blog, I'm going to focus on “Delivery Excellence."

Judging for the Global Outsourcing 100 is based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. The Global Outsourcing 100 list is one factor that outsourcing customers need to use as a reference when selecting service providers and advisors. We encourage them to carefully consider all of the great companies out there in determining the right fit for them in making their own business decisions.

When filling out the application, outsourcing service providers and advisors practicing delivery excellence demonstrate it through:
  • the value they create with that company’s top customers
  • industry recognition
  • relevant organizational certifications
  • individual professional certifications 

This multi-part question asks applicants to provide information just as they might in a real-life request for proposal.

The question includes (and is in order of importance):
  • Citing their top customers that best demonstrate sustained excellence in the delivery of services, and to provide published third-party sources, direct customer quotes and/or letters of recommendation. Receiving full credit requires both a well-documented discussion of the relationship—what was done, how long, what problem was solved, services delivered and results achieved—and well documented third-party or client executive endorsements, specifically about services and results (as opposed to “well done, thank you” letters).
  • Providing the three most recent and relevant public recognitions the company has received that demonstrate business and outsourcing excellence, along with independent sources for validation.  These recognitions should be public and competitively judged by a third-party source; where there is an opportunity for a wide segment of businesses to qualify and be selected.
  • Providing the three most recent and relevant certifications the company has received—or its individual professionals in the case of advisors—in the skill and knowledge sets that demonstrate excellence in its outsourcing business, with independent references for validation.  Certifications should be public and competitively awarded by a third-party source.
  • Providing the number of IAOP Certified Outsourcing Professionals® they have on staff (aCOP or COP).

IAOP and its judging panel, led by Mike Corbett, IAOP chairman, invite you to use this space to explain how and why your company is one of the highest rated in this judging category by sharing your examples of company delivery excellence with our members.

For more information on the Global Outsourcing 100 Process & Methodology, please visit IAOP’s website, here


  1. Wow, Excellent post. This article is really very interesting and effective. I think its must be helpful for every one.Thanks for sharing your informative Outsourcing Global Delivery|IT Offshoring and OutsourcingTop IT Companies In India

  2. Great Blog!! Excellent read, Positive site, where did u come up with the information on this posting? I have read a few of the articles on your website now, and I really like your style. Thanks a million and please keep up the effective work Thank you so much for sharing this kind of info- IT Outsourcing Firm | it outsourcing services

  3. Very good website. I liked it very much.

    Markenlizenzen & Sportlizenzen

  4. Thanks for taking the time to discuss this, I feel strongly about it and love learning more on this topic. If possible, as you gain expertise, would you mind updating your blog with more information? It is extremely helpful for me.

    Licence de marque & Extension de marque

  5. i just wanna thank you for sharing your information and your site or blog this is simple but nice article I've ever seen i like it i learn something today...

    Diventare licenziante & Cos’è il licensing di una marca

  6. I wanted to thank you for this great read!! I definitely enjoying every little bit of it Smile I have you bookmarked to check out new stuff you post.

    Aston Martin Licensing & Celebrity licensing

  7. Thanks and Enjoyed reading the Blog. Yup, Outsourcing is the Current Fast growing trend which almost save our Time and Money.
    Outsourcing Services India provides you the end to end support for the Expected Services.

  8. This post will be very useful to us.I like your blog and helpful to me.nice thoughts for your great work.

    Licence de marque (e) & Extension de marque

  9. I’m gone to tell my little brother, that he should also pay a quick visit this webpage on regular basis to obtain updated from most recent news.
    HR Outsourcing Service Saudi Arabia

  10. This post will be very useful to us.I like your blog and helpful to me.nice thoughts for your great work.

    Cos’è il licensing di una marca & Marche Licensed

  11. I really enjoy simply reading all of your weblogs. Simply wanted to inform you that you have people like me who appreciate your work. Definitely a great post. Hats off to you! The information that you have provided is very helpful.
    <a href=""

  12. I heard about their services as they are really good at this point and there hasa lot of people realy praise their services too. You can find more info here

  13. Good post, There is a need to assemble the informational level in the base times so we can hint at change result as the enlightening level extends the economy of the country augment too and after that associates being created yet we have for all understudies.

  14. Introvert should onces read this. It not related to them but might help them to open up little as the article is all about the experience author had. Waiting for the next part too.

  15. The top companies always set some goals and the time to achieve them As like someone sets a goal to visit the site in next some days.